Please see “Ages and Stages of a Childs‘ Development“ chart. If you have any questions about your child’s development, please contact us at 250-847-4122.
The NWCDC has “Toy Lending Libraries” which provide a great selection of creative, educational, developmentally appropriate toys, activities as well as children’s books and parenting resources.
In Smithers, the “Toy Lending Library” is located at our “Smithers and Area Child Care Resource and Referral” or CCRR at 1471 Columbia Drive.
In Hazelton, the “Toy Lending Library” is located at the “Hazelton and Area Early Child Development Services” at 2520 Highway 62, Hazelton (Mountainview United Church).
For more information please call
250-847-4122 ext 1154
The Northwest Child Development Centre is committed to the provision of quality services in a family environment. We welcome all feedback from families.
1. Annual Family Satisfaction Survey
The NWCDC distributes annual family satisfaction surveys to gather information from families accessing our services/program. We use information gathered families to help us to improve our programs and services. Information is treated confidentially and you will not be identified with your responses. To ensure you receive a survey, please contact us.
2. Service Completion Family Feedback Form
The NWCDC will send a Family Feedback Form to all families upon completion of services (discharged). Information is treated confidentially and you will not be identified with your responses. To ensure you receive a form, please contact us.
You have a right to have support through this process. If you need help finding an advocate, please ask the Executive Director for further information.
Once the problem has been formally investigated, a decision will be made and the outcome shared with you in writing.
If you are unhappy with the outcome, you have a right to complain to the Ministry of Children and Family Development, www.gov.bc.ca under Ministries/MCFD
3. Other Feedback:
Famililes can provide feedback directly to our Staff, Program Coordinators, and Executive Director at anytime during service delivery.
4. If you have a concern about services:
We will respond to all concerns and/or complaints about care and service in a fair, objective and timely manner.
If you are not satisfied with the services you and/or your child or youth are receiving from the CDC, please let us know.Your concerns and/or complaints will not result in any negative consequences or barriers to you or your child/youth’s service.
Steps to help you:
• Talk directly to the person whose services you are not satisfied with or with his/her supervisor:
If there is still a problem or you prefer a more formal process:
• Contact the Executive Director who will begin the process of documenting and investigating your complaint. You may be asked to share your concerns in writing. The Executive Director can be reached at 250-847-4122 or by emailing director@bvcdc.ca.
The Child Care Resource and Referral Program (CCRR) serves child care providers and families with children (birth to 12 years) through the following services: child care referrals, resource and toy lending libraries, training and education, partnerships in community events, outreach services, registering license not required programs and affordable child care benefit, child care business start up support and information, resources and drop in programming. The CCRR program is funded through the Ministry of Children and Family Development.
Child Care Resource and Referral – Northern Regional Coordinator (RC)
The CCRR Regional Coordinator (RC) enhances communication among the CCRRs in the North and between the CCRRs and the Ministry of Children and Family Development (MCFD). The RC ensures appropriate standards, promotes the programs and child care across the Northern region of the province. The RC also assumes a leadership role in MCFD provincial projects related to child care, including development implementation, budget management and reporting to MCFD.
Our Northern Regional Coordinator is Shannon Cote, who can be reached at 250-847-4122 ext 1152, by email shannon.cote@bvcdc.ca, or by fax at 250-847-9338.
The Northern Region includes the communities of Haida Gwaii, Prince Rupert, Terrace, Smithers, Prince George, Quesnel, Dawson Creek, and Fort St. John.
Wednesday from 10:00am to 11:30am (birth to 3 years)
Friday from 10:00am to 11:30am (birth to 6 years)
Free snack, free fun, free activities and free for all!!
BV CDC Regional Centre 1471 Columbia Drive, Smithers
For more information call 250-847-8824 or 250-847-4122.
Where do our staff travel to deliver services? More than 68,000 kilometres a year.